1F Skye Niseko
204-7 Aza Yamada
Kutchan-cho 044-0081

Tel: 0136-55-6418
Email: [email protected]

Terms & Conditions

Terms & Conditions

Spa Reservations

To make a booking please contact us at [email protected].

Advance Booking

We highly recommend booking your treatment in advance to ensure that your preferred time and service are available.

Arrival

Please arrive 15 minutes prior to your treatment in order to complete your health assessment form and take time to relax before your treatment.

Cancellation Policy

Should you need to cancel or reschedule your appointment, as a courtesy we ask that you provide at least 24 hours’ notice. For reservations cancelled less than 24 hours in advance, 50% of the cost will be charged. No-shows will be charged for the full cost of the treatment booked.

Late Arrival

Late arrivals may result in lost treatment time unless our schedule enables us to offer you the full service.

Health Conditions

Please advise us of any health conditions, allergies or injuries which could affect your experience when making your spa booking. We reserve the right to refuse service to customers carrying infectious diseases, skin conditions or influenza.

In-Room Service

The Spa offers an in-room service at an extra cost per treatment. These treatments are on request and subject to availability. Please note some treatments and packages are not available in-room.

Shared Treatments

If you want to spend a morning or afternoon being pampered together, please do not hesitate to ask for a double booking for shared treatments. We have a couples’ treatment room available.

Gift Vouchers

Spa gift vouchers can be purchased at the Spa. They are valid for one year from date of purchase, and can be redeemed against any treatment.

Spa Etiquette

Our Spa environment is one of tranquility and relaxation. Please respect all Spa guests’ right to privacy and serenity.

Mobile Phones

We kindly ask that mobile phones are switched off before entering the Spa to avoid disturbing other guests.

Privacy

Filming or taking photos in the Spa without prior Spa approval is prohibited.

Valuables

A box for safekeeping of valuables is provided in the treatment room but we recommend that no jewelry is worn at the Spa. The Spa will not be held responsible for the loss of money or valuables of any kind brought into the Spa premises.

Age Requirement

Children under the age of 16 must be accompanied by an adult.

Payment

All major debit and credit cards are accepted at the Spa reception. For Hotel guests, treatments booked in the Spa can be charged to your room.

Rates of Service

Please note rates are inclusive of 8% tax and subject to change without prior notice.

Smoking and Alcohol

Smoking and consumption of alcohol within the Spa is prohibited. We reserve the right to refuse service to people who are intoxicated.